As long as they’re around, they’ve got my business for life. You folks rock.

I was at a total loss and up to my ears in frustration with my previous service from a very well-known company around here. Until Western, they were the best price so my boss just wanted to stay with them, even though we never had a smooth service. (I’m not exaggerating – I was having to call them because they weren’t servicing us, on average, 2 times a month. We’ve had their service the whole time I’ve been here – 2002.) I had finally had enough and called a friend (another contractor) who said Western is who they use. He sold me as soon as he said it was family- and (partially) female-owned. We were set up with units pretty immediately (we weren’t in a hurry so I’m not exactly sure, but I’d guess within a couple days of meeting with us) and I haven’t had to think about it since. We leave our units chained outside our yard so they can be accessed as early as someone wants to show up. Again, since this isn’t the weekly nightmare I was used to, I relaxed and let it fall off my radar…which led to a couple occasions where Alicia called me to tell me they hadn’t been put out and offered to reschedule the cleaning if I wanted. We weren’t using them so they were clean, but since we’re paying for them, they do keep coming and they keep cleaning them, even if they haven’t been touched.